Question 1

How do I book a visit?

Accepted Answer

Call or WhatsApp +254 181 423 940, or send a request through this website. Dr. Colleta will call or WhatsApp you to agree a time.

Question 2

Is my request a confirmed appointment?

Accepted Answer

No. A request isn’t confirmed until Dr. Colleta has spoken with you and agreed a time. You’ll receive confirmation by WhatsApp, SMS or email.

Question 3

What should I prepare before the visit?

Accepted Answer

Have animals confined or on a lead, records of past vaccinations and treatments ready, and a clean, well-lit area to work in. For herds, a crush or secure pen and a helper make the visit safer and quicker.

Question 4

Do I need to be there?

Accepted Answer

Yes, or someone who knows the animals well. They help with handling and can answer questions about your animals’ history.

Question 5

Which areas do you cover?

Accepted Answer

Nairobi, Kiambu and Kajiado counties. Visits further afield can be arranged, with a travel charge agreed before booking.

Question 6

Do you charge for travel?

Accepted Answer

Within our area, travel is included in your quote and confirmed when we agree your visit time. Outside Nairobi, Kiambu and Kajiado, a travel charge is agreed before we book.

Question 7

How much does a visit cost?

Accepted Answer

Every animal and herd is different, so prices are quoted after assessment. Costs are always agreed with you before treatment goes ahead.

Question 8

Do I need to pay a deposit?

Accepted Answer

A deposit may be requested to confirm farm and home visits. It is paid by M-Pesa and deducted from your final bill.

Question 9

How can I pay?

Accepted Answer

By M-Pesa or cash at the end of the visit. Farms and organisations on a programme can ask about invoicing.

Question 10

What if my animal needs help urgently?

Accepted Answer

Call +254 181 423 940 straight away — don’t use the booking form. Urgent calls are answered whenever possible, day or night. If Dr. Colleta can’t attend in time, she will direct you to the nearest available clinic.

Question 11

Can you give advice over WhatsApp?

Accepted Answer

Limited advice is available by phone or WhatsApp for general questions and follow-up after a visit. It doesn’t replace an examination, and Dr. Colleta will ask to see your animal whenever one is needed.

Question 12

Can you prescribe medicine without seeing my animal?

Accepted Answer

No. Prescription-only medicines are supplied only after an examination, and we don’t give dosing instructions for prescription medicines remotely.

Frequently asked questions

Booking & visits

Areas & travel

Fees & payment

Urgent cases

Remote advice